Protecting your property
with professional
maintenance management
.

The Locate team follow industry-leading property maintenance policies and professionally handle any and all property
maintenance requirements.

EVERY REQUEST IS
REVIEWED

Every maintenance request
is reviewed by a senior
team member. In the event
the task is incomplete or
marked as invalid, the claim
may be declined or sent
back for clarification prior to
it being approved.

DETAILED REQUEST
INFORMATION

All information is gathered
and uploaded into our
platform including what
the problem is, where it is
located, possible causes,
whether your insurance
needs to become involved
and, of course, if the item
is considered to be an
emergency. The entry will
contain images and video
allowing you to access all
the relevant information
and make a fast decision.

APPROVED & VETTED
TRADESPEOPLE

When the right tradesperson
is appointed you can rest
assured they are within our
approved trade network,
have been thoroughly vetted
and approved by Locate
Property and you will be
paying the right price.

48 HOUR SERVICE
GUARANTEE

Our service guarantee to
you as our client is that
all maintenance requests
will be processed within
48 hours (2 business days)
of the tenant completing
the request via our online
platform.

REAL-TIME UPDATES

We provide real-time
updates ensuring that both
the tenant and you as the
owner are kept up-to-date
regarding the progress of
each job.

How we can get started.

Embarking on a successful partnership is easy – simply reach out to us online or contact our Gold Coast office directly. Our team is ready to guide you through a seamless onboarding process, ensuring that you experience the best in property management services from day one.